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Q:
What is the difference between "fixed time" and "floating
time" timeshare, and which do I have?
Q: What is Compass Club,
and how does it differ from the other Nexus resorts?
Q: What is Compass Club
Premier membership?
Q: How far in advance
can I deposit my floating time week with RCI, or make a resort reservation?
Q: I have floating time
membership, how do I make a Club reservation?
Q: I have floating time
membership, how do I deposit a week with RCI to make a future exchange?
Q: What is the Compass
Club bonus Holiday Certificate?
Q: I am a Compass Club
member and have a five-week bonus Holiday Certificate. How do I
use it?
Q: Can friends and family
use my apartment? Do I have to pay for a guest certificate?
Q: How do I rent additional
weeks at a Nexus resort?
Q: I have changed address/contact
details, how do I let you know?
Q:
What is the difference between "fixed time" and "floating
time" timeshare, and which do I have?
A: With "fixed time" timeshare, your membership relates
to a specific apartment during a specific weekly period at specific
resort - for example, Club Imaginary, Apartment 505, week 25. You
visit that specific apartment during the same weekly period ever
year, or deposit that week into the RCI Spacebank® if you wish
to exchange elsewhere.
With "floating time" timeshare, your membership relates
to a type of apartment and a season at a specific resort - for example,
Club Imaginary, two-bedroom apartment, red (high) season week. You
make a booking through Nexus Leisure into any two-bedroom apartment
during the red (high) season, subject only to availability.
If you do not want to go to your home resort, you ask Nexus Leisure
to deposit a week for you into the RCI Spacebank® and then exchange
elsewhere through RCI.
Club Tenerife in Tenerife is a"fixed
time" timeshare club, while Club Tarahal in Tenerife is a "floating time" timeshare club.
Q:
What is Compass Club, and how does it differ from the other Nexus
resorts?
A: Compass Club is a floating time, multi-resort timeshare club.
Membership of Compass Club permits you to make a reservation through
Nexus Leisure in an apartment type and season commensurate with
your membership (just like floating time as above), but in one of the three Canary Islands resorts - Club Tarahal, Club Tenerife and Las Adelfas, without paying an exchange
fee.
If you do not want to go to one of these resorts, you ask Nexus
Leisure to deposit a week for you into the RCI Spacebank® and
then exchange elsewhere through RCI.
Q:
What is Compass Club Premier membership?
A: Compass Club Premier is an enhanced level of membership. Apart
from the four resorts referred t in the previous question, you can
request reservations in a wide range of other resorts around the
world with which Compass Club has made arrangements, without paying
an exchange fee.
Resort choices currently available include locations in Australia,
India, Indonesia, Mexico, Spain and Thailand.
If you do not want to go to one of these resorts, you ask Nexus
Leisure to deposit a week for you into the RCI Spacebank® and
then exchange elsewhere through RCI.
Q:
How far in advance can I deposit my floating time week with RCI,
or make a resort reservation?
A: You can make a booking as soon as your maintenance fees for the
year in question have been paid. Fees are normally set one year
in advance.
Q:
I have floating time membership, how do I make a Club reservation?
A: Complete your reservation form with your choice of dates and
return it to Nexus Leisure, or call the Nexus Leisure Member Helpline
(UK 0870 855 4444, Tenerife +34 922 378500) to check resort availability and to pay your
current year's Maintenance Fees. If the resort and dates you want
are available, they will be confirmed to you in writing. That's
all there is to it!
Q:
I have floating time membership, how do I deposit a week with RCI
to make a future exchange?
A: Nexus will do it for you. Simply complete your reservation form
by ticking the box asking us to deposit a week into your RCI account
and return it to Nexus Leisure, or call the Nexus Leisure Member
Helpline (UK 0870 855 4444, Tenerife +34 922 378500) to request this and to pay your current
year's Maintenance Fees. We will issue you a written confirmation
when we have deposited a week into your RCI account.
Q:
What is the Compass
Club bonus Holiday Certificate?
When you join Compass Club, we want you to get
the maximum use out of your membership. To encourage you to take
more and longer holidays, as a holder of the Holiday
Certificate, during the first five years of your membership
you can take three additional weeks of accommodation at any Compass
Club resort in the Canary Islands, the only charge being a Compass
maintenance fee every week taken. that's not all - during the same
period, you also get two weeks deposited into your RCI Spacebank
(R) account at a cost of only
£100 each!
Five optional extra holidays - at minimal
cost! To learn more about Compass Club membership, call (UK 0870 855 4444, Tenerife +34 922 378500) or click here
to send us an e-mail.
Q:
I am a Compass Club member and have a five-week bonus Holiday
Certificate how do I use it?
A: Valid for five years, your certificate entitles you to: (1) three
holiday weeks at Compass Club resorts, for a fee equivalent to the
annual Compass maintenance fee; and (2) two weeks to bank with RCI
at a cost of only £100 each (you only need to pay RCI's exchange
fee when you want to use those weeks).
Q:
Can friends and family use my apartment? Do I have to pay for a
guest certificate?
A: Reservation confirmations can only be issued to you as the registered
owner. However, once this has been done you can authorise anyone
else to use the apartment by providing them with the confirmation
and a short letter from yourself giving them permission to occupy
it. No fee is required. If travelling on an RCI exchange, however,
no one but yourself and those accompanying you can use the apartment
without an RCI guest certificate, for which a fee is charged.
Q:
How do I rent additional weeks at a Nexus resort?
A: Call the Nexus Leisure Member
Helpline (UK 0870 855 4444, Tenerife +34 922 378500) to rent additional time.
Q:
I have changed address/contact details, how do I let you know?
A: Simply advise your new contact details by e-mail to info@nexusleisure.com
Please remember to quote your Nexus membership ID.
If the answer to your question
wasn't found above, please send your e-mail to info@nexusleisure.com
or call (UK 0870 855 4444, Tenerife +34 922 378500.
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